Terms and conditions for consumers

Courtesy translation. Only the German version is legally binding.

Last updated: 30 September 2026 (sales to consumers since 28 September 2026)

§ 1 Provider and scope

(1) supinion is provided by TELEPANO, owner: Noel Weinberg (brand 1337 Studios), sole proprietorship, not entered in the commercial register, Eurotec-Ring 15, 47445 Moers, Germany, phone +49 2841 8887410, email hi@supinion.com, VAT ID DE349915573 ("we").

(2) These terms apply to contracts for paid supinion plans with consumers within the meaning of Section 13 of the German Civil Code (BGB) ("you"). Anyone buying for a school, university, company, association or other organisation buys as an organisation; our terms and conditions for organisations apply to them.

(3) The contract language is German. This English version is a translation; the German version is legally binding.

(4) We have not submitted to any code of conduct.

§ 2 Service

(1) supinion is a web application for live polls, quizzes, Q&A, scales, word clouds and presentations. You create presentations; participants join without an account via QR code or access code and answer in their browser. supinion is a digital service within the meaning of Section 327 (2) sentence 2 BGB.

(2) As a private individual you can book the following plans. All prices are total prices including the applicable VAT (currently 19% for a billing address in Germany):

The Team plan (shared workspace, data processing agreement) is reserved for organisations.

(3) The limit of 1,000 participants per session is a fair-use limit. We credit an event pass if you take out a yearly subscription within 30 days of the purchase; if the pass starts later (Section 6 (2)), until the end of its term.

(4) Technical requirements: you need a current web browser (such as Safari, Chrome, Firefox or Edge in one of the last two major versions) and an internet connection; no installation is required. Participants need a device with a current browser and internet access. You are responsible for these requirements.

(5) We keep developing supinion. We only make changes beyond what is needed to keep the service in conformity with the contract for a valid reason (Section 327r BGB): adaptation to a new technical environment (such as new browser versions), security, fixing errors, changes in the law or official requirements, or further development while the core of the service stays the same. This causes you no additional costs, and we inform you clearly about it. If a change impairs your access or the usability more than insignificantly, we inform you in good time beforehand on a durable medium; you can then terminate the contract free of charge within 30 days (Section 327r (3) BGB).

§ 3 Account, order and conclusion of the contract

(1) You need an account. You sign in without a password using a code that we send to your email address.

(2) Ordering: you choose a plan on the plans page, enter your name and address as a private individual and get to the order summary. There you see the service, total price, term and cancellation conditions. Until you click "Subscribe with obligation to pay" or "Buy with obligation to pay" you can correct your details via "Change billing details" or cancel the process. We confirm receipt of your order by email right away.

(3) The click is a binding offer. We accept it by sending you the contract confirmation by email after the payment process at Stripe is completed. When your plan starts (start of the service) is governed by § 6 (2); the contract confirmation states the date. If you do not complete the payment, your order lapses; no contract and no obligation to pay arises.

(4) The contract confirmation contains the service, price, term, these terms (also as a text attachment), the withdrawal information and the model withdrawal form. We store the contract text; your account shows the plan, term and contract number.

§ 4 Prices and payment

(1) All prices are total prices and include the applicable VAT; the total price shown during the order process is decisive. As a private individual you can buy with a billing address in any member state of the European Union, at the same prices.

(2) Subscription fees are due in advance for each billing period (month or year), for the first time at the start of the service; event passes on purchase.

(3) Payments are processed by Stripe Payments Europe, Ltd. (Ireland). You can pay with the payment methods listed on the plans page and in the order summary.

(4) If a payment fails, your plan remains usable for 14 more days. If the payment has not been made by then, the Free plan applies until payment is received. Your content is kept.

(5) Price increases for running subscriptions only apply if you expressly agree. If you do not agree, your subscription continues at the previous price until the end of the term; we may then terminate it effective at the end of the term.

§ 5 Term and cancellation

(1) Term and renewal are counted from the start of the service (§ 6 (2)). Monthly subscriptions run for an indefinite period and are billed monthly in advance. You can cancel at any time effective at the end of the current month.

(2) Yearly subscriptions (including the school plan) run for at least one year from the start of the service. You can cancel at any time effective at the end of the first year. After the first year the subscription continues for an indefinite period and can be cancelled at any time with one month's notice (Section 309 no. 9 BGB). Billing continues yearly in advance; we refund fees already paid for the period after the end of the contract pro rata.

(3) Event passes end 30 days after the start of the service without cancellation. An extraordinary cancellation is still possible.

(4) You can cancel at any time without signing in via the "Cancel contracts here" button on www.supinion.com and in the app, as well as by email or letter. We confirm your cancellation right away by email with its content, the date and time of receipt and the date on which the contract ends. We put it into effect right away; the contract number helps us find your contract but is not required. If the email address given differs from that of your account, we also inform the address of your account. With the link in these emails you can undo a cancellation that did not come from you, or that you have changed your mind about, without any consequences until the end of the contract; the contract then simply continues unchanged.

(5) The right of both parties to extraordinary termination for good cause remains unaffected.

(6) After the contract ends, the Free plan applies. Your account and content remain until you delete them.

§ 6 Right of withdrawal

(1) As a consumer you have a statutory right of withdrawal of 14 days from the conclusion of the contract. Details are in the withdrawal information at www.supinion.com/en/withdrawal and in your contract confirmation. You can also withdraw online via "Withdraw from contract" at www.supinion.com/en/withdraw; we confirm receipt by email right away.

(2) In the order summary you decide voluntarily when your plan starts; the tick box is not pre-ticked.

• Without the tick your plan starts after the withdrawal period, at 0:00 German time on the day after it ends; the order summary and the contract confirmation state the date. A subscription is only charged from then on; you pay for an event pass on purchase and it is valid for 30 days from then. Until the start you use supinion as before (trial or Free). If you withdraw, you pay nothing: nothing is charged for a subscription, and we refund an event pass in full.
• With the tick you expressly request that we begin before the withdrawal period ends; your plan then starts right away when the contract is concluded. If you withdraw, you pay compensation for the service provided until the withdrawal (Section 357a (2) BGB). We calculate it pro rata by full days of use in relation to the agreed term (one month, one year or 30 days) and refund the rest.

§ 7 Warranty and updates

(1) The statutory warranty rights for digital services apply (Sections 327 et seq. BGB).

(2) Throughout the entire term of the contract we provide the updates needed to keep the service in conformity with the contract, including security updates (Section 327f BGB). As supinion runs in the browser, we install them ourselves; you do not need to install anything.

§ 8 Your obligations, prohibited content

(1) You are responsible for the content of your presentations and make sure you have the necessary rights to it (for example to images and imported PDFs).

(2) Prohibited content includes in particular content that

• violates applicable law, such as criminal, seditious or content harmful to minors,
• insults, threatens, exposes or bullies others,
• discloses personal data of third parties without a legal basis,
• infringes the rights of third parties, in particular copyright, trademark and personality rights,
• constitutes spam advertising.

(3) You must not misuse supinion, in particular not overload the technology, circumvent protective mechanisms or generate answers automatically in bulk.

(4) If you use supinion with participants, you inform them about the processing of their answers.

§ 9 Moderation and reports

(1) Word filter: an automatic word filter holds back participant posts with offensive terms. They are not deleted but not displayed. The filter may wrongly hold back or miss posts.

(2) Your moderation: you can hide and approve posts in your sessions yourself.

(3) Reports: every participant view has a "Report content" function. Reports are reviewed by people, not automated systems. We decide promptly, diligently and objectively.

(4) Measures: following a report or on our own knowledge we may

• close the report without action,
• remove a session with its results,
• block your workspace, ending running presentations.

We choose the mildest suitable measure. For removals and blocks you receive a statement of reasons with the facts, the rule of these terms or the legal basis concerned, and your remedies (Art. 17 of Regulation (EU) 2022/2065). We review a block no later than 14 days after it begins and, for as long as it lasts, at least every 14 days thereafter; the statement of reasons gives the date of the next review.

(5) Complaints: you can complain about a decision under paragraph 4 free of charge by email to hi@supinion.com within six months. Complaints are reviewed by people, not automated systems. We tell you the result with reasons and reverse the measure if it proves unfounded. Recourse to the courts remains open.

(6) Details are on the page "Point of contact and reports".

§ 10 Rights to content

(1) Your content remains yours. You grant us the rights we need to provide supinion – that is, to store, back up, process and display content to participants.

(2) You warrant that you hold the necessary rights to the content you upload or enter – such as texts, images, logos or PDF slides – and, where required, have obtained the consent of the persons depicted or named. You indemnify us against third-party claims based on a breach of this obligation for which you are responsible, including reasonable costs of legal defence.

§ 11 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where we have given a guarantee.

(2) For slightly negligent breach of an essential contractual obligation – an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – we are only liable for the typical, foreseeable damage.

(3) Otherwise, liability for slight negligence is excluded. Your rights under Sections 327 et seq. BGB remain unaffected.

§ 12 Changes to these terms

Changes to these terms only apply to running contracts if you expressly agree. Silence does not count as agreement.

§ 13 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 14 Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If your habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected (Art. 6 (2) Rome I Regulation).

(2) Should any provision be invalid, the rest of the contract remains valid.

Annex: withdrawal information

The withdrawal information with the model withdrawal form is available at www.supinion.com/en/withdrawal and in every contract confirmation.